"Before SupportSync we were unable to keep track of our returns and inventory. We were losing customer returns and our replacement times were excessive.
SupportSync simplified the process and reduced our call volume. It kept our customers informed and made it easier for the repair center to log, process and ship
replacements. SupportSync also enabled us to identify coaching opportunities, trends, and product defects".
Isauro Luna, Operations Manager, Nabi Cares/Mattel
SupportSync is uniquely designed to manage all aspects of product support in one easy-to-use cloud-based system
Superior customer service
Always have a clear picture of your customers' service history, including cases, returns, and parts requests. Our customer portal makes it easy for your
customers to contact you and get status updates.
We also offer a full-featured returns app for the Zendesk CRM platform.
Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way.
Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing.
Our integrated shipping features allow you to print labels and packing slips from your Endicia (USPS), UPS, or FedEx accounts, create and send prepaid labels,
print labels for single shipments, or run a batch process for multiple shipments without ever leaving the SupportSync application.