Improve your RMA process with

for better customer satisfaction.

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See how we help you succeed

SupportSync manages all aspects of your Product Returns Management process in one easy-to-use cloud-based system.


Improved Efficiency

Case Tracking
Automated Updates
Expedited Shipping
Integrated Shipping


Improved Customer Service

Faster Response
Real-Time Return Status
Reduced Errors
Quicker Resolution


Improved Finances

Reduced Labor Costs
Lower Customer Attrition
Reduced Errors
Increased Orders/Referrals

"Before SupportSync we were unable to keep track of our returns and inventory. We were losing customer returns and our replacement times were excessive. SupportSync simplified the process and reduced our call volume. It kept our customers informed and made it easier for the repair center to log, process and ship replacements. SupportSync also enabled us to identify coaching opportunities, trends, and product defects".
Finances Isauro Luna, Operations Manager, Nabi Cares/Mattel

Got returns? No problem

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing.

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Built-in shipping

Our integrated shipping features allow you to print labels and packing slips from your Endicia (USPS), UPS, or FedEx accounts, create and send prepaid labels, print labels for single shipments, or run a batch process for multiple shipments without ever leaving the SupportSync application.

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Superior customer service

Always have a clear picture of service history, including cases, returns, and parts requests. Our portal makes it easy for your customers to contact you and get status updates. SupportSync also provides apps for Zendesk and Freshdesk that make it easy to create and track returns without leaving either platform.

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Are you a Zendesk customer? If so, check out the SupportSync app that makes it easy to create returns through the Zendesk platform.

Our Users

Companies of all sizes and industries rely on SupportSync to track their RMA's.

Get the best Customer Service software on the market for Product Support. Schedule a Discovery Call today!
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