Product Return

Management Software

Customer Service Software for small to medium sized businesses that need to manage product returns.

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See how we help you succeed
Efficiency
Improved Efficiency
Case Tracking
Automated Updates
Expedited Shipping
Integrated Shipping
Service
Improved Customer Service
Faster Response
Real-Time Return Status
Reduced Errors
Quicker Resolution
Finances
Improved Finances
Reduced Labor Costs
Lower Customer Attrition
Reduced Errors
Increased Orders/Referrals
"Before SupportSync we were unable to keep track of our returns and inventory. We were losing customer returns and our replacement times were excessive. SupportSync simplified the process and reduced our call volume. It kept our customers informed and made it easier for the repair center to log, process and ship replacements. SupportSync also enabled us to identify coaching opportunities, trends, and product defects".
Finances Isauro Luna, Operations Manager, Nabi Cares/Mattel

SupportSync is uniquely designed to manage all aspects of product support in one easy-to-use cloud-based system

Service

Superior customer service

Always have a clear picture of your customers' service history, including cases, returns, and parts requests. Our customer portal makes it easy for your customers to contact you and get status updates. We also offer a full-featured returns app for the Zendesk CRM platform.

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Returns

Got returns? No problem

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing.

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Shipping

Built-in shipping

Our integrated shipping features allow you to print labels and packing slips from your Endicia (USPS), UPS, or FedEx accounts, create and send prepaid labels, print labels for single shipments, or run a batch process for multiple shipments without ever leaving the SupportSync application.

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Our Users

Companies of all sizes and industries rely on SupportSync to track their RMA's.

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