SupportSync Video Library

The SupportSync app for Zendesk® lets your customer service team create and track product returns (RMAs) from within Zendesk®.

Zendesk App

Covers the basics of creating a product return. Learn about the options for returns and see the notification emails sent to customers.

Creating a Return

Find out how to receive the return into the system, and continue on to process and test the return and document the findings.

Receiving & Processing

Configure your return center and label printer. See how easy it is to generate a shipping label using your chosen carrier.

Creating a Shipping Label

Learn how to add products to SupportSync manually and by using the import feature.

Product Setup

In this video we cover how you can use custom HTML and CSS to style the customer portal to match your brand.

Styling the Customer Portal

Learn how to send email notifications to users when cases are created or updated.

Sending Notifications

We demonstrate how SupportSync can help you provide the best service possible to your customers.

Superior Service

Get an overview of the features of SupportSync and see how we help you provide better service.

Product Setup
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