Our customer portal makes it easy to connect with your customers

The help page is where customers get their first impression of your service operation. Make it a great one with our customer portal. It's fully customizable, can be styled to look like your main website, and allows your customers to login and submit a support case, request a return, and track shipments.

Easy to use

You can deploy the portal in minutes. It's intuitive for both you and your customers. You have the flexibility to use it as an RMA portal or simply for customer service.

Customizable

Upload your logo. Add your custom text, links and images. Style the CSS to match your main web site.

Self-service

Customers can login to update their account information and check the status of requests. Choose to offer RMA portal, parts requests or cases functionality.

Are you a Zendesk customer? If so, check out the SupportSync app that makes it easy to create returns through the Zendesk platform.

Get a clear and complete picture

SupportSync combines all aspects of customer service software, from cases to returns, so you'll always have your customers' entire service history at a glance.

All customer data

Easily lookup a customer to access their cases, returns parts requests, files and notes.

No more guesswork

Get a snapshot of where returns are in the process at any time.

Identify special cases

Know when a customer has had too many returns and may require special service.

Great service starts with a conversation

Our optional cases functionality gives you a forum to troubleshoot support issues with your customers. If a return is needed, it's easy to create right from the case.

Prevent returns

Be alerted as soon as new cases are created and effectively troubleshoot problems to prevent returns before they happen.

Easily create returns

When a customer requires a return, you can create it right from the support case. The customer can check the status on the RMA portal.

Advanced Tracking

You'll know as soon as a customer updates a case. Easily mark cases requiring special attention that you want to follow up on.

Keep customers informed, your way

SupportSync allows you to send unlimited email notifications throughout your returns process so your customers are always informed. You can even create custom email templates, tailoring communications to your needs.

Say what you want

Create custom email notifications that reflect your brand identity.

Insert common fields

Easily insert fields into your templates like customer name, address or RMA#.

Custom Automation

Define custom rules to automatically determine which email template is sent.

Handle contingencies with ease

SupportSync's flag functionality makes it easy for you to deliver the best service to your customers. Simply define custom groups and alert and assign actions when problems occur.

Problem tracking

Create custom reasons for returns requiring special attention.

Alert your team members

Define your own groups of team members and alert them immediately when action is required.

Ship on demand

Hold, delay, or cancel any return shipment at the customer's request.

Great customer service software is more than just ticketing. SupportSync is the best choice for companies that provide product support.
No credit card required
LinkedIn Google+ Twitter
Capterra Software Reviews