We give you all the tools to improve your returns process from start to finish

A complete returns management system that helps you turn every RMA into an opportunity to amaze your customers and build brand loyalty.

Everything in one place

Returns tracking, Parts requests, testing, reports, customer information and more in one system.

Operation at a glance

Everything you need to know about the status of your returns operation, right at your fingertips.

Powerful search capabilities

Find everything from reference numbers to customer info or notes in seconds.

Complete tracking throughout the process

As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status.

No more lost returns

It's always clear where any return is in the process, to you and your customer.

Flexible process flow

Our RMA solution lets you tailor the process flow to match your company's returns policy.

Custom notifications

Choose from auto-generated email notifications or create your own using fully customizable templates.

Bring your team together for a more efficient process

The best RMA software lets every member of your team do their job better and faster, providing the highest level of customer service.

Support Agent
    He always has the latest information available when customers request the status of their returns. Returns are easy for him to create through online cases or over the phone. When a customer requires additional support, he can send them a prepaid shipping label.
Customer Service Manager
    Her team is able to provide the best customer service experience possible by pulling real-time updates on user activity, returns by customer and average turnaround time in one click. She can also assign specific user access levels to her team members to make sure each piece of information is in the right hands at all times.
Package Receiver
    As soon as he receives a package and adds it into the system, the customer is notified. He can find any return by using the bar code label sent to customers, and if there's a problem with a product, he can flag the return for an agent to contact the customer.
Product Tester
    He's alerted the moment a return is received and new products require testing. He can define custom tests and track any reason for testing failures. All test result data can be made instantly available to everyone in the organization for improvement purposes.
    He can print labels and easily match them to returns using packing slips with barcodes. He can also use the platform to communicate with major carriers, so as soon as he ships a return the customer is notified and given the tracking number. If there are any issues, he can easily flag the return for customer service.

Reporting to identify trends

Get real insight on why your products are coming back and how your team is performing with reports that show reason, product and failure trends, average turnaround time and more.

Comprehensive reports

Run reports on testing, cases, returns, parts requests, shipping, user activity and much more.

Advanced filtering

Drill down by specific criteria such as date ranges and products to get the exact data you need.

Download your data

You can download all of your customer and returns data at any time in CSV format.

Ready to simplify your returns process? Automate RMA tracking, customer service, reporting, shipping and more!
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