Burris's top 3 SupportSync features:
Visibility
Automated responses
Customer portal
Burris Optics is famous for the outstanding craftsmanship and materials that go into their sites, scopes and binoculars. We asked them how SupportSync has helped
them meet the demands of their "forever" warranty, which covers their products for life.
The challenges:
What were the primary challenges or "pain points" prior to using SupportSync?
"The primary challenges prior to SupportSync was automated customer communications."
The SupportSync solution:
How did SupportSync fix it?
"Limitations on staff at Burris have an impact on how many direct contacts that we as a service team can make. Allowing the service team to send automated email responses through their daily processes of entering notes into the system limits direct customer contacts, yet keep the customer informed."
"The customer portal is a game changer for our customers. It's a huge deal for the company."
"It's nice to have an RMA Solution that works so we can focus on our business."
Ready to simplify your returns process? Automate RMA tracking, customer service, reporting, shipping and more!
